PRIVACY POLICY
Last updated: May 2026
Gielfi LTD (“GIELFI”, “Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website at GIELFI, purchase products, interact with us on social media, subscribe to marketing communications, or otherwise use our services.
By accessing or using our Services, you agree to the terms of this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect the following categories of personal information:
Information You Provide Directly
• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information
• Order history
• Customer support messages
• Marketing preferences
Payment Information
Payments are securely processed through third-party payment providers such as Shopify Payments, Stripe, PayPal, Klarna, Apple Pay and other supported providers. We do not store full credit or debit card details on our servers.
Please review the privacy policies of these providers directly for further information.
Automatically Collected Information
When you visit our website, we may automatically collect:
• IP address
• Browser type
• Device information
• Operating system
• Time zone
• Website activity and interactions
• Referral URLs
• Cookies and tracking technologies
Marketing & Analytics Information
We may use tools including:
• Google Analytics
• Meta Pixel (Facebook & Instagram)
• Shopify Analytics
• TikTok Pixel
• Email marketing platforms such as Klaviyo
These tools help us understand customer behaviour, improve our services and deliver personalised advertising.
2. HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Process and fulfil orders
• Provide customer service and support
• Manage your account
• Send order confirmations and shipping updates
• Improve our website and services
• Detect fraud and protect our business
• Send marketing communications (where legally permitted)
• Personalise your shopping experience
• Comply with legal obligations
3. LEGAL BASIS FOR PROCESSING (UK & EEA USERS)
Under the UK GDPR and GDPR, we process personal data based on:
• Contractual necessity
• Consent
• Legitimate business interests
• Legal obligations
• Fraud prevention and security purposes
You may withdraw your consent to marketing communications at any time.
4. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to improve website performance, personalise content, analyse traffic and support advertising campaigns.
Cookies may include:
• Essential website cookies
• Analytics cookies
• Advertising and retargeting cookies
• Social media integration cookies
You can control or disable cookies through your browser settings.
For users in the UK, EU and EEA, cookie consent may be requested upon visiting our website.
5. HOW WE SHARE YOUR INFORMATION
We may share personal information with trusted third parties including:
• Shopify
• Payment processors
• Shipping and logistics providers
• Marketing platforms
• Analytics providers
• Professional advisers
• Legal or regulatory authorities where required by law
We do not sell your personal information.
6. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed outside your country of residence, including countries that may not provide the same level of data protection laws.
Where required, we implement appropriate safeguards to protect your personal data in accordance with applicable laws.
7. DATA RETENTION
We retain personal information only for as long as necessary to:
• Fulfil orders
• Provide services
• Maintain legal and accounting records
• Resolve disputes
• Enforce agreements
When data is no longer required, it will be securely deleted or anonymised.
8. SECURITY OF YOUR INFORMATION
We implement reasonable technical and organisational safeguards designed to protect your personal information.
However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.
9. YOUR PRIVACY RIGHTS
Depending on your location, you may have rights including:
• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
To exercise any of these rights, please contact us at:
Email: gielfihandbags@gmail.com
We will respond in accordance with applicable data protection laws.
10. MARKETING COMMUNICATIONS
You may opt out of marketing emails at any time by:
• Clicking “unsubscribe” in emails
• Contacting us directly
Please note that transactional communications relating to orders may still be sent.
11. CHILDREN’S PRIVACY
Our Services are not directed toward individuals under 18 years of age.
We do not knowingly collect personal information from children.
12. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party sites.
13. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
California residents may have rights to:
• Request access to personal information
• Request deletion of personal information
• Correct inaccurate information
• Limit use of sensitive personal information
• Opt out of certain data sharing practices
To exercise your rights, contact:
Email: info@gielfi.com
We do not sell personal information.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Changes become effective immediately upon posting on this page.
We encourage users to review this policy periodically.
15. CONTACT US
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Gielfi LTD
London, United Kingdom
Email: info@gielfi.com